Crownwell Consultants (“Crownwell,” “we,” “us,” or “our”) provides study abroad and student visa consulting services. This Privacy Policy applies to crownwellconsultants.com and to the consulting services we provide, whether online, over the phone, or in person. By using our website or services, you agree to the collection and use of information as described here.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact details — name, email address, phone number, and mailing address.
- Academic & application information — transcripts, test scores, degree certificates, intended study destination, and course preferences.
- Identity & travel documents — passport details, national ID, photographs, and supporting documents required for visa applications.
- Financial information — bank statements, sponsorship letters, or proof of funds submitted as part of your visa file.
- Communications — records of calls, emails, and messages exchanged with our consultants.
We also collect limited technical information automatically when you visit our website, such as your IP address, browser type, device information, and pages visited, through cookies and similar technologies.
2. How We Use Your Information
- Assess your eligibility and prepare your visa and university application file
- Communicate with you about your application status and next steps
- Liaise with universities, embassies, and immigration authorities on your behalf, with your consent
- Improve our website, services, and client experience
- Send you updates about intakes, deadlines, and events you've opted into
- Meet legal, regulatory, and record-keeping obligations
5. Data Retention
We retain your personal information for as long as needed to provide our services and to meet legal, accounting, or reporting requirements — typically for the duration of your application process plus a reasonable period afterward, after which it is securely deleted or anonymized.
6. Your Rights & Choices
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your information, subject to legal requirements
- Withdraw consent for marketing communications at any time
- Object to or restrict certain processing of your data
To exercise any of these rights, contact us using the details in the “Contact Us” section below.
7. How We Protect Your Data
We use administrative, technical, and physical safeguards — including encrypted storage, access controls, and staff confidentiality agreements — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. International Transfers
Because we help students apply to institutions and embassies around the world, your information may be transferred to and processed in countries outside your own. Where this happens, we take steps to ensure your data continues to be protected in line with this policy.
9. Children's Privacy
Our services are intended for individuals who are at least 16 years old, or who are using our services with the involvement of a parent or guardian. We do not knowingly collect personal information from children without appropriate consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated version on this page with a revised “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, reach out to us:
- Email: privacy@crownwellconsultants.com
- Phone: +92 XXX XXXXXXX
- Address: [Office address], Pakistan